I wish I didn't even have to leave a star. Today I went in needing a fill in, pedicure and my son wanted a mani/pedi (he's 5). During my pedicure the owner asked if I wanted a fill in and I said yes pink and white powder. She said you want white too painted and again I said no powder. Then she asked if I wanted to take my old set off and try the dipping powder. So I look at the powder wheel and decide sure. Well I have no clue why the gentleman doing my pedicure stopped to take my nails off but he did. Every time he would hurt me or jack up a nail he would make this ticking noise and look at me to see if I noticed. Well when he got to my pinky and got half the nail off he clipped it then as the other half was coming up he pulled and snatched my real nail tip and some of my skin off and then threw his hands up as if he was thanking God it was over. Needless to say my pinky was now bleeding and the hot stone massage I was suppose to be getting was cold. So we go to do my nails and while cutting my already jacked up nail tips he cut more skin and made that same ticking noise. Not once did he say sorry until another customer asked me what happen. Now comes time to pay.... 45.00 for a jacked up pedicure, 5.00 to rip my real nail tip and skin off and 42.00 for the new set. Then I wanted to tip the lady who did my sons medi/pedi and she goes oh he didn't charge you for him. so I walk back up front and in charged 25.00 for him. At this point blood is boiling because not once did they offer to make anything right. Even after saying something. I would not recommend this place to anyone.
I had the pleasure of getting my nails done by Kim. She is AWESOME! The salon is clean, they don't force you to get a service or color you don't want, and they are very professional. I usually go to Princess Nails (Dan does a great job as well), but Palazzo Nails and Spa is closer.
Please do not waist your time. I took my mother for a pedicure and a full set. She waited almost 3 hours with only a pedicure completed because we decided to leave after she was ignored and we could not wait any longer. Several other customers came in way after my mother for the same exact service and were in and out. First and last time coming here. The manager could care less about her customers. Highly disappointed!
I'm shocked after reading the negative reviews. I feel customers are quick to post a negative review, so I would like to take the time to post a positive one. Each experience at Palazzo has been wonderful for me. The salon is super clean (which is getting harder to find in Columbus) and the staff are friendly. I haven't experienced a super long wait or unfriendly customer service. Thank you Palazzo!
I don't know if you can tell in the photo, but the lady who did my nails did soooo many layers of Polish that it looks so thick. There are bumps and grooves in every nail. When you apply gel polish you have to do it evenly. She did not. She did however get the coffin shape I wanted. Overall, I'm not impressed. And I won't be back. They are friendly though ! I'll be going to my home shop to get the Polish changed. My nails look terrible...not to mention they are somewhat expensive.
Palazzo Nails Spa is a US Hair Care Studio based in Columbus, Georgia. Palazzo Nails Spa is located at 5550 Whittlesey Blvd Suite 850, Columbus, GA 31909, USA.
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