Staff is amazing, helpful and care about your pets no matter what kind of pet it is
Wonderful Customer Service. Always helpful and cheerful.
I have been bringing my dog here for grooming for about 5 years. Crystal is the best. Always does a great job and is very courteous. When I had to put down my golden retriever 2 years ago she actually cried when I told her. She really cares about the animals. .
I took my 3 dogs into the grooming salon in Petco today to have them groomed. We just moved here from out of state so this was my first time trying them out. First off when you come to pick your pets up they give you a ticket to take to the counter inside petco to pay. I find this strange because you don't even get to see your pets or what you are paying for beforehand. I started looking at the ticket and see an extra $15 charge for each dog. The $15 charge was for a comb out and scissor trim!!! Shouldn't that be included in a full grooming price which I was also being charged for?!?! I thought maybe it was a mistake so I asked the guy who was checking me out. He said they charged everyone for that service. I couldn't even believe it! Why not just include it in the full groom price? It seems like it's just a way to upcharge your customers. I thought to myself well there goes your tips! When I got back to the groomers I presented them with my receipt and they brought my dogs out. I was immediately disappointed when I saw one of my dogs which I asked to have a bichon frise hair cut. I was even charged extra for that haircut! She looks nothing like a bichon Frise or even a poodle which is what she is mixed with. She looked terrible! What little hair was left on top of her head was all uneven. The lady then informed me that she had cut one of her legs. I understand that can happen sometimes but I was just upset with everything so I leashed them up and left. After getting them home I was inspecting the $172.00 job I just paid for only to be more disappointed. They didn't smell like a fresh bath. I assume they put some kind of perfume on to make them smell better but they don't feel or smell clean. I discovered they missed the hair in the arm pits of two of my dogs. Long hairs were sticking out from their paws. Their legs were uneven and their toenails were jagged. They didn't even clean their ears. I called the manager and told her I was very unhappy. She said if I came back she would refund the $15 charges. She was extremely nice and did get some of my money back, but I still paid a little over $120 dollars for a mediocre job at best. I definitely will not have my dogs groomed there again!
COMPLETELY outraged. Rudest staff I have ever experienced. Me and my fiancé were interested in adopting a cat, it had an awesome personality, as soon as we walked up it stuck its paw out of the cage to play. OBVIOUSLY we are going to play back with the little guy, as soon as we started playing with him the two staff members yelled at us from across the store to not stick our fingers in the cage, then simply walked away. We WERE interested in adopting him, did they ask? Hell no. Did they ask if we wanted to hold him? No. Never shopping there ever again. AND not to mention, the saltwater tanks always have ick. They have had ich for over a year now, and majority of the reptiles have mites.
Petco is a US Veterinary Care based in Columbus, Georgia. Petco is located at 5550 Whittlesey Blvd #100, Columbus, GA 31909, USA.
Please contact with Petco using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petco opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Columbus